Thank you for shopping with us! Please read the following shipping and delivery policies to ensure a smooth order fulfillment experience: 1. Shipping Carrier: We offer various shipping methods, customers may choose preferred shipping methods during the checkout process. If you need separate shipping or special shipping method, please place orders separately or contact our customers service to do so. Please feel free to contact us by email: support@kingsleyheal.com. (If customer chooses a shipping method which doesn’t meet the logistics’ regulations, we will help him rearrange the most effective shipping method according to his products and his country!)
2. Shipping Costs: Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.There is also a free shipping policy up to a certain amount.
3. Shipping Areas: Once the address is filled in, if the order is successfully submitted and paid, our logistics will proceed with delivery.
4. Tracking Information: Please get into our Track Order page, enter your Order ID and email address and press the “Track” button. You will receive shipping track information for your order
5. Dispatch Time: We will process and ship your order within 72 hours of receiving it. Please note that weekends and public holidays may affect processing time.
6. Delivery Time: Local Delivery : Expected delivery within 3-7 business days. Delivery from China warehouse : Expected delivery within 10-15 business days. Please make sure to provide an accurate delivery address to avoid any shipping delays. If you have any questions, feel free to contact our customer support team. ADDITIONAL SHIPPING POLICY Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you. USA – UPS, Fedex Express or Special line (except Alaska and Hawaii)
Below are the shipping methods and estimated delivery times for key countries, for your reference: Australia: 4PX, 5-10 days (fast). USA: UPS, Fedex Express or air transport, 7-10 days (multiple optional channels). Canada, New Zealand & most European countries (UK, Germany, France, etc.): Air Express/Air Freight Dedicated Line, 7-12 days (stable efficiency). Note: Estimated times are for normal conditions. Actual delivery may vary due to weather, customs clearance, etc. If you have any special needs, please feel free to contact us. Other countries Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details. Your customs may require you to provide business license too. (if any)
7.Return and Refund Policy Thank you for choosing our products! We are committed to providing high-quality products and services while fully complying with applicable consumer laws—to ensure your after-sales rights and guarantees. Please review the following policy before requesting a return or refund. 7.1. Return Conditions In accordance with applicable consumer protection laws, you are entitled to request a return or refund if the product is defective, damaged, or significantly not as described. Returns should be initiated within a reasonable period from the purchase date. If the product does not meet the warranted conditions, you may request a return, exchange, or refund. For returns based on personal reasons (e.g., used up product), please note that additional fees or deductions might apply. We recommend contacting our customer service for further details. 7.2.Wrong Item Claims Please contact our customer service team by email at support@kingsleyheal.com with photos of product, package box, shipping label along with your order number. “Wrong Item” claims must be reported us within 72 hours from the delivery time. 7.3.Return Process To begin the return or refund process, please contact our customer service using the following details: Contact email:support@kingsleyheal.com When submitting your return request, kindly provide: 1.Your order number 2.Purchase date 3.Detailed reason for return 4.Any supporting documentation or photographs that may help us assess your claim 5.Return Address Please send the product to the following return address: Return Address: ALB1 warehouse:1801 U.S. 9, Nassau, NY 12123
8.Refund Processing Once we receive and inspect the returned product, and confirm that it meets the return criteria, we will process your refund or exchange. Refunds are generally processed within 7-10 business days and will be issued to your original method of payment. The final refund amount and any applicable deductions will be determined based on the product’s condition and in compliance with relevant consumer laws.
9.After-Sales Warranty We strictly adhere to the consumer protection laws to safeguard your rights as a consumer. This policy is designed to ensure that you receive all legally mandated after-sales support and guarantees. Should you have any questions or concerns regarding your purchase or our services, please contact us immediately using the contact information provided above.
10.Additional Information This Return and Refund Policy applies to all products sold on site. Any updates or modifications to this policy will be promptly communicated. If you experience any issues during the return or refund process, please do not hesitate to reach out to us. We are committed to resolving any concerns in a fair and timely manner.
