We hope you enjoy your purchase at kingsleyheal.com. Please feel free to contact our customer service team if you have any questions or concerns. We’re here to help you with everything from order placement to delivery inquiries, product pricing, and etc. Your feedback is highly valued and motivates us to improve our service. Before emailing us, let’s check our most popular inquiries for quickest answers. Order&payment 1.What methods of payment do you accept? We accept various payment methods, including credit cards, debit cards,and Paypal for online purchase at present. 2.Why was my payment declined? Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or countries that have been identified as undeliverable. 3.Is payment secure? We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards. 4.I ordered incorrectly, am I able to change an item in my order? We can change the item and cancel your order before shipping out. Please send an email to support@kingsley.com. Note that once the package has begun processing, and a tracking number has been generated, the order will NO LONGER be able to be changed or canceled. 5.How can I check the Status of my order? You can track your shipment’s progress using your order number and email. Then we will get back to you with the progress. 6.How Can I Become Your Wholesaler? Please fill out our contact form or email info@utktechnology.com we will get back to you ASAP. Shipping 1.I just made an order, when will it be shipped? For pre-order items, please feel free to contact our CS team to check the shipping time.For in stock items, the order will be shipped out within 24-48 hours, excluding weekends and holidays. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours. 2.When will I get my order? We use express shipping to ensure super-fast,ultra-convenient shipping on all orders. Packages usually arrive within 3-7 business days.Please note that carrier and/or weather delays are beyond our control and may affect delivery times. 3.What are your current shipping methods? For orders in countries where we have warehouses, we usually choose the fast logistics like UPS,Fedex and 4PX. For those in other countries. We’ll ship from China via Special express line. 4.How are shipping costs calculated? Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.There is also a free shipping policy up to a certain amount. 5.What if I need to change my shipping address? Once an order is shipped,we are unable to make any changes.If you’ve just placed an order,please contact our customer service team for any changes in 12 hours. Return & Exchange 1.How do I submit a return request or warranty claim? Please reach out to our support team at support@kingsleyheal.We are always here to help 2.What is your return policy? If you’re not completely satisfied with your order,we’ll make things right.Just contact our service to start a return. 3.When will I receive my refund? Once we receive your returned package, you should receive a full refund within 7 days.
